Business resources are the human, financial, physical, and knowledge factors that provide the means to perform business processes. People are the critical cog in the wheel. People who can understand, synthesize and effectively apply information. People with all the knowledge and skills they need, both task skills and people skills. How are you managing your most…
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“You need an elevator speech!” It’s one of the first lessons in Starting Your Own Business 101. Something that explains your business, doesn’t sound too sales-y and can be accomplished in 30-60 seconds, depending on how many floors you’re riding together. I was never very good at it. I could tell you what my business…
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I had a horse, briefly. Sage was part Appaloosa and past draft horse. It was like riding a couch. During our brief time together, it seemed that one of us was wounded more often than not. I enjoyed taking advantage of the rare times we were both in good health. One of those times was…
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“Don’t try to dig what we all say!” preached The Who on behalf of Baby Boomers everywhere. But when we’re stuck with each other in our work lives- about 30% of our time- maybe we should try. With up to five generations in today’s workforce, understanding each other is a greater challenge than ever. “They…
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The plan appeared to be flawless. In support of my bank’s computer conversion, the IT team had prepared detailed reference manuals, trained all of us customer-contact staff, and stood ready to provide expert phone support. What could go wrong? Turned out, plenty, and quickly. Branch bankers struggled with data entry errors while anxious customers frowned…
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I’m a procrastinator. Worse, I’m a spontaneous procrastinator. For example, I have a to-do list ready to go, yet am suddenly inspired to do something that’s not on the list. Like- write an article on time management! Unfortunately, it was 3AM when I got the idea and my husband gets cranky if I turn on…
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I hadn’t thought of myself as a geek. I’ve been accused of being a bit word obsessive, and I admit I have trouble scaring up opponents for a game of Scrabble. But a geek? Nah! Geeks are computer geniuses who speak techno-babble that is incomprehensible to the rest of us. And they get younger every…
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How would you like a good chunk of change to help you develop your staff’s skills? The State of Connecticut Department of Labor is eager to help you train your team and stay competitive. I am happy to tell our clients they may be eligible for reimbursement of 50% of training costs from $5,000 up…
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I’ve been meaning to get around to writing about procrastination, but I’ve been busy avoiding it. It’s not easy being a procrastinator- you have to come up with lots of reasonably believable excuses to minimize the guilt. But at 3AM the guilt wakes you up and keeps you up! The stress of being a procrastinator…
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