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The Real Value of Soft Skills

What is the difference between hard and soft skills? Hard skills are technical skills, the “how-to” of a job or activity. They generally follow consistent rules, are teachable and easy to quantify. Examples of hard skills include computer programming, machine operation and learning a foreign language. What we think of as soft skills are better…
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August 29, 2018 0

Put Me In, Coach!

A CEO once commented that too often employee training amounts to nothing more than an “annual mandatory sheep dipping.” In effect, provide a day or two of training for employees so employee development can be crossed off the checklist. He clearly understood the downside of this approach: Training alone does not result in mastery of…
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August 8, 2018 0

The Challenge of Change Management

People don’t like change. Just try switching your watch from one wrist to the other. How many times will you look at the wrong wrist during your day? How many sighs of exasperation will you suffer before you decide that this change isn’t working, give up, and move your watch back to “where it belongs”?…
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July 11, 2018 0

Pay Attention to Your Most Valuable Resource

Business resources are the human, financial, physical, and knowledge factors that provide the means to perform business processes. People are the critical cog in the wheel. People who can understand, synthesize and effectively apply information. People with all the knowledge and skills they need, both task skills and people skills. How are you managing your most…
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March 16, 2018 0

Ditch the Elevator Speech

“You need an elevator speech!” It’s one of the first lessons in Starting Your Own Business 101. Something that explains your business, doesn’t sound too sales-y and can be accomplished in 30-60 seconds, depending on how many floors you’re riding together. I was never very good at it. I could tell you what my business…
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February 15, 2018 0

Horse Sense

I had a horse, briefly. Sage was part Appaloosa and past draft horse. It was like riding a couch. During our brief time together, it seemed that one of us was wounded more often than not. I enjoyed taking advantage of the rare times we were both in good health. One of those times was…
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January 21, 2018 0

Talkin’ ‘Bout My Generation

“Don’t try to dig what we all say!” preached The Who on behalf of Baby Boomers everywhere. But when we’re stuck with each other in our work lives- about 30% of our time- maybe we should try. With up to five generations in today’s workforce, understanding each other is a greater challenge than ever. “They…
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October 10, 2017 0

You Just Don’t Get Me!

The plan appeared to be flawless. In support of my bank’s computer conversion, the IT team had prepared detailed reference manuals, trained all of us customer-contact staff, and stood ready to provide expert phone support. What could go wrong? Turned out, plenty, and quickly. Branch bankers struggled with data entry errors while anxious customers frowned…
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May 1, 2017 0

Procrastinating Your Time Management, Again?

I’m a procrastinator. Worse, I’m a spontaneous procrastinator. For example, I have a to-do list ready to go, yet am suddenly inspired to do something that’s not on the list. Like- write an article on time management! Unfortunately, it was 3AM when I got the idea and my husband gets cranky if I turn on…
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March 16, 2017 0

Developing Communication Clarity

I hadn’t thought of myself as a geek. I’ve been accused of being a bit word obsessive, and I admit I have trouble scaring up opponents for a game of Scrabble. But a geek? Nah! Geeks are computer geniuses who speak techno-babble that is incomprehensible to the rest of us. And they get younger every…
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November 12, 2016 0