Author: mbnelsen

There’s an App for That

There are apps, devices and websites for everything.  You can expand your knowledge with The Great Courses Plus, MasterClass, Udemy and Khan Academy, among many others. To deal with post-Covid Brain Fog, I signed up for three courses from The Great Courses Plus: Italian 101, The History of the Celts and The Quantum Enigma. I…
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August 5, 2021 0

Bad Bosses

I learned a lot from one of my first bosses. I didn’t realize it at the time. I just thought he was kind of a jerk. I was a teller, trained to follow strict rules. Whenever I couldn’t help a customer, I would firmly explain why not, quoting the inviolate rule. When the unhappy customer…
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May 12, 2021 0

Time Managment- Who’s Managing Who?

I’m a procrastinator. Worse, I’m a spontaneous procrastinator. For example, I have a to-do list ready to go, yet am suddenly inspired to do something that’s not on the list. Like- write an article on time management! Unfortunately, it was 3AM when I got the idea and my husband gets cranky if I turn on…
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April 21, 2021 0

Fasten Your Seat Belts

The ultimate roller coaster ride. The one with the loops- clothoid loops, for word nerds. You know, where you are actually, briefly, hanging upside down? Now imagine being at the top of said loop— and the roller coaster lurches to a stop. Your phone, quarters, breath mints and any loose teeth plummet to Earth, along…
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February 4, 2021 0

TWELVE STEPS TO COPE WITH STRESS

by Dr. Robert Matefy, Clinical Psychologist 1. Take good care of yourself. Work as hard on your personal/family life as you do at your work. A happy home life is essential for a stress-free existence. 2. Learn to accept, philosophically, what you cannot change. Don’t waste your time trying to change what you have no control over. Try…
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November 12, 2020 0

Back to the Future: Managing Remotely

It was time to stop making buggy whips when they invented the automobile. In normal times, a business considering remote work options would start with a committee. Six months later they would make a recommendation that would likely lead to sub-committees which would perhaps finally result in a pilot program that would end with a…
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October 17, 2020 0

Workplace: The Next Generation

What was your favorite part of working from home? The ability to have uninterrupted thinking time, fewer in-person meetings, no commute, money saved on gas and food, fewer in-person meetings, pantless Zoom meetings, more time with your family? Or was it the commuting time that transformed into more work hours, the chance to stare critically…
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August 13, 2020 0

In the Year 2020

Dear Future Traveler, You probably studied the events of 2020 in school. I’m sure you learned the major details about The Pandemic. A coronavirus that had nothing to do with beer. Got formally named Covid-19, but few know the details around 1-18. Started in Wuhan, China. Spread throughout the entire world. Too many lives lost.…
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June 10, 2020 0

Who Owns the Customer?

Ever try to locate the customer service helpline on a website? If there is a phone number, it’s buried deep in the site, beyond email, live chat and robot chat. You finally find and call the number, understandably expecting to speak to someone prepared to help you, the customer. It’s “customer” service, right? Silly you!…
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April 29, 2020 0

The Business of Storytelling

My first job was as a bank teller. We had high stools on wheels, and I was glued to mine. I mastered the art of effortlessly wheeling from the computer to the back counter and back to my window, never leaving the comfort of my seat. There were the occasional blips- like when I scrambled…
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February 14, 2020 0